Privacy Policy

1. Who we are

BrandMates Pty Ltd (ABN 88 612 334 901) is a brand studio based at Merrylands NSW 2160, Australia. For any privacy question, contact us at info@brandmates.au or call +61 426 525 614.

2. Information we collect

We collect information you give us directly, and information collected automatically when you use this site.

• Contact details you submit through our enquiry form or newsletter signup: name, email, company name, website, and project details.
• Correspondence you send us by email or phone.
• Standard technical data collected by our hosting and analytics providers: IP address, browser type, device type, pages visited, and referring site.

3. How we use it

• To respond to enquiries and discovery call bookings.
• To send the monthly studio newsletter, if you opted in, you can unsubscribe at any time.
• To understand how visitors use the site so we can improve it.
• To meet our legal and accounting obligations.

We do not sell your personal information to third parties.

4. Who we share it with

We share information only with service providers who help us run the studio and this website: our email and CRM provider, our website hosting provider, and analytics tools. Each is bound to handle your data securely and only for the purpose we've engaged them for. We disclose information if required by Australian law.

5. Cookies

This site uses cookies for essential site function and for analytics, so we can see which pages are useful and which aren't. You can disable cookies in your browser settings; the site will still work, though some preferences won't be remembered between visits.

6. Data storage and security

Data is stored with reputable Australian and international providers using industry-standard security measures. No online transmission is completely secure, but we take reasonable steps to protect information from misuse, loss, and unauthorised access.

7. Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask us what personal information we hold about you, request a correction, or ask us to delete it. Email info@brandmates.auand we'll respond within a reasonable time.

8. Changes to this policy

We may update this policy as our practices change. The “last updated” date at the top of this page reflects the most recent revision.